Refund policy

All Sales Final

Because our products are personal care and beauty items, all sales are final. We do not accept returns or exchanges, and we cannot offer refunds for change of mind, shade, scent, or fit.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or is not the item you ordered, contact us within 7 days of delivery at beautyalertcontact@gmail.com. Please include your order number and clear photos of the item and packaging. Once we review your claim, we will offer a replacement (if available) or a refund to your original payment method.

Lost Packages

If tracking shows your package as delivered but you cannot find it, please check with neighbors and your local post office, then contact us within 7 days of the delivery date and we will help you file a claim with the carrier.

Order Cancellations

Orders can be cancelled only before they ship. Email us as soon as possible with your order number.